Refund policy

Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@yaaraskin.com.

If your return is accepted, we’ll send instructions on how and where to send your package. Please keep in mind: We do not refund original shipping charges and the customer is responsible for the shipping costs when returning. Items sent back to us without first requesting a return will not be accepted.

  1. Return Shipping:
    - Customers are responsible for the shipping costs associated with returning the product.
    - We recommend using a trackable shipping method to ensure the safe return of the product.
    - Please include your invoice number.

  2. Damaged or Defective Products
    - If you receive a damaged or defective skincare product, please contact us within 45 days of delivery.
    - Provide photographic evidence of the damage or defect, along with your order details.
    - Once order details and photographic evidence is received and approved, we will arrange for a replacement or issue a refund for the damaged/defective item.
    - Any claims of damaged products made beyond the 45-day notification period will be excluded from eligibility for reimbursement.

If our product wasn’t right for you or your skin type, please email us at info@yaaraskin.com to submit a request.

Refund Policy: No Backdating Past 48 Hours

We strive to provide the best products and services to our valued customers. We understand that circumstances may arise where a refund is necessary. This refund policy outlines the guidelines for requesting a refund and sets the expectation that refunds will not be backdated beyond 48 hours from the time of purchase once a sale has started.

  1. Sale Start Date
    - Once a sale has commenced, the refund policy begins from the date and time of purchase.
    - We cannot backdate refunds beyond the 48-hour window from the sale start date.
  2. Refund Approvals
    - Refunds are subject to approval by our customer support team.
    - We reserve the right to decline refund requests that do not meet the eligibility criteria or fall outside the 48-hour window.
  3. Refund Methods:
    - Approved refunds will be processed using the original payment method used for the purchase.
    - Refunds may take several business days to reflect in your account, depending on the policies of your financial institution.

Please note that this refund policy is specific to the backdating of refunds. For other refund-related matters, such as product defects, please refer to our general refund policy.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you.


Lost or Stolen Packages Policy

Notification Period: Customers are required to notify YAARA of any lost or stolen packages within 45 days of the original shipping date.

Notification Process: In the event of a lost or stolen package, customers must contact our Customer Service team promptly through info@yaaraskin.com. Please provide your order number and any relevant details regarding the missing package.

Exclusion from Reimbursement: Any claims of lost or stolen packages made beyond the 45-day notification period will be excluded from eligibility for reimbursement. It is the customer's responsibility to report such incidents within the specified timeframe.

Reimbursement Options: If the loss or theft is confirmed within the notification period, YAARA may offer reimbursement in the form of a refund or replacement.

Preventive Measures: We recommend customers track their shipments using the provided tracking information and consider selecting shipping options that include additional security features, such as signature confirmation, for added peace of mind.

By placing an order with YAARA, customers acknowledge and agree to the terms outlined in this Lost or Stolen Packages Policy.

For inquiries or assistance, please contact our Customer Service team at info@yaaraskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.