Shipping policy

Shipping Policy:

Order Processing: All orders are typically processed within 2 business days (excluding weekends and holidays) after payment verification. Please ensure all shipping and billing information is accurate to avoid delays in order processing.

Shipping Address Accuracy: Customers are responsible for providing accurate shipping information. Please ensure that the shipping address is correct to avoid delays or misdelivery. YAARA is not liable for orders shipped to incorrectly provided addresses.

Returns due to Unsuccessful Delivery: If a package is returned to us due to an incorrect address provided by the customer or if the package is unclaimed, the customer may be responsible for additional shipping charges to reship the order.


Lost or Stolen Packages Policy

Notification Period: Customers are required to notify YAARA of any lost or stolen packages within 45 days of the original shipping date.

Notification Process: In the event of a lost or stolen package, customers must contact our Customer Service team promptly through info@yaaraskin.com. Please provide your order number and any relevant details regarding the missing package.

Exclusion from Reimbursement: Any claims of lost or stolen packages made beyond the 45-day notification period will be excluded from eligibility for reimbursement. It is the customer's responsibility to report such incidents within the specified timeframe.

Reimbursement Options: If the loss or theft is confirmed within the notification period, YAARA may offer reimbursement in the form of a refund or replacement.

Preventive Measures: We recommend customers track their shipments using the provided tracking information and consider selecting shipping options that include additional security features, such as signature confirmation, for added peace of mind.

By placing an order with YAARA, customers acknowledge and agree to the terms outlined in this Lost or Stolen Packages Policy.

For inquiries or assistance, please contact our Customer Service team at info@yaaraskin.com.